FAQ

How do I establish an online account?

§ Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password. This is how you create an online registration account:

§ Click on the “My Account” button.

§ Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once. Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

§ You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.

How do I register online for an activity?

§ Once your account has been established and approved(see above questions), registration for programs and activities is easy:

§ Click the “Register Now” button on the registration home page.

§ Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

§ Click on the “Add to My Cart” button if you wish to register for the activity.

§ Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to your Checkout Shopping Cart by clicking the Continue button. From this screen you empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information. Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the Update Cart button.

§ Confirm your activity name, date and time, enrollee and price.

§ Click “Continue” to proceed with payment. You will be prompted that you are entering a secure site. Click “Yes”. Enter your credit card information on the Payment Information Page. Click “Continue”. This system accepts Visa, Mastercard and American Express. Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the “My Account” button and change your residential address to match your credit card billing address.

§ Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.

What do I do if I forgot my password?

From the My Account program, enter your Login name. Then check the ? Forgot your Password? box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.

What will happen if I try to register for an activity that is fully enrolled?

Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If a space opens for the class/activity, you will be contacted immediately.

Do I pay a convenience fee? Yes, there is a small convenience fee typical of any internet sales. The fee is a percentage of the total receipt amount. Convenience fee is non-refundable

Why am I unable to register my child? Please check to make sure you have registered your child in the correct age group. The recreation department age control date is Sept 1. 

Do you have to clean up after use of the Community Center? Yes. There are cleaning supplies in the Kitchen.

Are tables and chairs included in space rentals? Yes. We have 18 tables and 75 chairs available.  It is the responsibility of the renter to set them up, take them down, and clean up after use.

Can I come by and view the Community Center? Yes.  Our Community Center Coordinator is available any time after 1:00p-4:00p

What do I do with the Community Center key after I am through with my rental? We have a black drop box at our Administrative Building (900 S. Rogers).